Return Policy

Return Policy

Thank you for shopping with Classictoolshop. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

1. Return Eligibility

You may return items within [1-5] days of delivery. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by the receipt or proof of purchase

2. How to Start a Return

To begin a return, please contact our customer support at:
📧 Email: business@classictoolshop.com
📞 Phone: +852 54454393 

We will provide you with return instructions and a return shipping address.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Approved refunds will be processed to your original payment method within [1-7] business days.

• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

4. Return Shipping Costs

• The customer is responsible for return shipping costs unless the return is the result of our error.

• We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us with your order details.

6. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Downloadable digital products

• Final sale or clearance items

• Customized or personalized items

7. Contact Us

If you have any questions about our Return Policy, please contact us at:
📧  Email: business@classictoolshop.com
📞  Phone: +852 54454393